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Accessibility statement for Apply for Pension Credit

This service is part of the wider GOV.UK website. There’s a separate accessibility statement for the main GOV.UK website.

This page only contains information about the Apply for Pension Credit service, available at https://apply-for-pension-credit.service.gov.uk/

Using this service

This service is run by the Department for Work and Pensions. We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end using just a keyboard
  • get from the start of the service to the end using speech recognition software
  • listen to the service using a screen reader

We’ve also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

The service uses common styles, patterns and components from the GOV.UK Design System which are widely regarded as accessible.

What to do if you have difficulty using this service

If you have difficulty making a Pension Credit application, you can contact us for help applying online or to apply over the phone:

If you live in England, Scotland or Wales

Telephone
0800 99 1234
Textphone
0800 169 0133

If you cannot hear or speak on the phone, use
Relay UK (opens in a new tab): 18001 then 0800 99 1234

Video relay service (opens in a new tab) for British Sign Language (BSL) users - check you can use this service (opens in a new tab)

Monday to Friday, 8:30am to 6pm (closed on bank holidays).
Find out about call charges

If you live in Northern Ireland

Telephone
0800 587 0892
Textphone
0808 100 2198

British Sign Language (BSL) users can contact the Department for Communities using the video relay service (opens in a new tab).

Irish Sign Language (ISL) users can contact the Department for Communities using the video relay service (opens in a new tab).

Check how to use the video relay service in BSL (opens in a new tab).

Check how to use the video relay service in ISL (opens in a new tab).

Monday to Friday, 9am to 4pm (closed on public holidays).
Contacting 08 and 03 numbers.

Reporting accessibility problems with this service

We’re always looking to improve the accessibility of this service.

If you find any problems that are not listed on this page, or think we’re not meeting accessibility requirements, you can report an accessibility problem (opens in a new tab).

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the:

Technical information about this service’s accessibility

The Department for Work and Pensions is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The service has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This service is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

What we’re doing to improve accessibility

We will continue to iterate the design of the service and continue to manually test the service against the WCAG 2.2 standard.

Preparation of this accessibility statement

This statement was prepared on 4 September 2020. It was last reviewed on 18 October 2024.

This service was last tested on 10 October 2024 against the WCAG 2.2 AA standard.

The Department for Work and Pensions carried out automated and manual testing. We tested a sample of pages that represent the implementation of each type of design pattern and interaction used in the service.